University Policies and Procedures Manual (previously Business Policies and Procedures Manual)

UPPM 80.91

For more information contact:
   Transportation Services
   509-335-7275 / transportation@wsu.edu

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1.0   Overview

The University has established internal policies regarding the disposition of tickets for parking violations at WSU Pullman, in accordance with the authority established in WAC 504-15-810. These policies are implemented by Transportation Services.

1.1      Goals

The goals of the ticket disposition policy are:

• To educate WSU Pullman parking patrons regarding obtaining proper parking permits;
• To aid patrons in avoiding future parking tickets;
• To aid Transportation Services personnel in providing mission-minded customer service; and
• To provide training guidelines for Transportation Services staff.

This ticket disposition policy complements the due process regulations provided in WAC 504-15-860. The ticket disposition policy includes the waive policies described in the table in Section 2.9. A patron who receives a parking ticket may:

• Pay the ticket;
• Request a disposition of the ticket (which may include a reduction of the ticket); or
• Appeal the ticket.

Any patron who is not satisfied with the University’s action in response to a disposition request may appeal the ticket according to the appeal process described in WAC 504-15-860.

The disposition policy allows Transportation Services to waive one parking ticket per patron per eligible violation per annual permit cycle in conformance with the waive policies in Section 2.9.

1.2      Documentation

Transportation Services must document the waiving of a parking violation fee. The documentation must include:

• The date of the waive;
• The reason for the waive (i.e., “P” Waive, “A” Waive, “V” Waive, and “E” Waive as defined under Waives in Section 2.9);
• The name of the person who approved the waive; and
•     Any other supporting documentation that helps define the circumstance.

1.3      Ticket Disposition and Appeal Deadline

In order to receive consideration for a ticket disposition or appeal, the patron must contact Transportation Services within ten days of the issuance of the violation ticket unless otherwise noted in this policy.

1.3.a    Exception

Transportation Services may extend the deadline if the patron did not receive a ticket on the date of the violation (e.g., the ticket was removed from the vehicle’s windshield by weather or people), and the first notice they received was the ticket late notice.

2.0   Definitions

All definitions in WAC 504-15-100 apply to this policy. The following definitions are also applicable to the waive policies described in Section 2.9.

2.1      AMP Park App

AIMS Mobile Pay (AMP) is electronic application that allows users to pay for parking through a mobile device or computer. Account information such as license plate additions, payment detail modifications, and changes to notification settings may be managed directly on the app or on the AMP website. (Contact Transportation Services for further assistance.)

2.2      Annual Permit Cycle

An annual permit cycle is defined as the effective period of an annual permit.

2.3      Days

Days are defined as calendar days.

2.4      Move In/Move Out

Move In and Move Out are defined as special periods when residence hall students are moving into or out of their residence halls. Move In and Move Out periods are established by WSU Housing and Residence Life and posted on the Transportation Services website.

2.5      Permit Holder

The permit holder is defined as the patron who purchased and is responsible for the proper use and display of the permit.

2.6      Write In Permits

A write in permit is defined as a daily permit that allows a patron to park in a specified University parking zone. The patron activates the permit by writing the dates that they intend to use the permit in the applicable date fields as needed. 

2.7      Valid Parking Permit

A valid parking permit is defined as a permit, e.g., commercial, disability, departmental, purchased prior to a violation and displayed prior to the permit’s expiration date.

2.8      WSU Disability Permit

A WSU disability permit is defined as a WSU-issued annual or daily zone permit displayed with a valid state-issued individual with disabilities parking permit and identification which allows the patron to park in specified locations. For specific disability parking locations, refer to the Transportation Services parking information.

2.9      Waives

 2.9.a    “P” Waive (Permit Waive)

A “P” waive (permit waive) is defined as a waive of a parking ticket when the patron produces a permit that is valid for the zone where the ticket was issued.

2.9.b    “A” Waive (Administrative Waive)

An “A” waive (administrative waive) is defined as a parking ticket waive for a violation not covered by “P” and “V” waives. “A” waives include parking ticket waives for violations caused by equipment malfunction, signage errors, and data entry errors. “A” waives also include waives for the removal of late fees, inoperable vehicles, health and safety matters, and customer service instances for Move In/Move Out periods and user education.

2.9.c    “E” Waive (Educational Waive)

An “E” Waive is defined as a waive of a parking ticket that educates the patron for specified cases.

Item	Violation	Case	Waive Policy	WAC Reference	Comments
15	#23 Restricted Parking Area	The vehicle is parked in a lot past the posted time to vacate the lot.	Transportation Services may waive the first violation only within 10 days as an “E” waive. Transportation Services educates the patron on the signage indicating the parking restrictions.	WAC 504-15-350 WAC 504-15-210 WAC 504-15-810
12	#21 Unauthorized RV Parking	RV is parked in an RV zone other than the RV zone listed on issued RV permit or parked in an RV zone with no RV permit displayed	If the permit holder produces a valid permit for the zone within 10 days of issuance of a violation, Transportation Services may waive the first violation as a “P” waive. This waive is allowed for the first violation only. There is no reduction of fines for subsequent violations.	WAC 504-15-510 WAC 504-15-350 WAC 504-15-560 WAC 504-15-810
13	#22 No Event Permit	Vehicle is parked in an area that has been designated as event parking, without a valid event parking permit displayed	If the patron produces an event parking permit within 10 days of issuance of a violation, Transportation Services may waive the first violation as a “P” waive.	WAC 504-15-510 WAC 504-15-350 WAC 504-15-560 WAC 504-15-810
14	#22 No Event Permit	Vehicle is parked in an area that has been designated as event parking, without a valid event parking permit displayed	Transportation Services may reduce the first violation to the cost of the event parking location's permit cost as an “E” waive.	WAC 504-15-510 WAC 504-15-350 WAC 504-15-560 WAC 504-15-810
16	Late Fee	All	A Transportation Services supervisor may waive a late fee as an "A" waive based on extenuating circumstances.	WAC 504-15-810	Transportation Services must document the reason for waiving the late fee. A late fee is applied after 30 days.
17	All violations	Exceptional	Transportation Services may waive a parking violation as an "A" waive if the Executive Vice President for Finance and Operations, or their designee, determines such an action is in the best interest of the University.	WAC 504-15-810
18	Various	User-activated permits, i.e., in-car meter or write in permits.	A Transportation Services supervisor may waive a violation as an "E" waive and educate the patron. Limited to one waive per individual.	WAC 504-15-810
19	Various	Verifiable equipment malfunction, miscommuni-cation, or signing error.	A Transportation Services supervisor may waive the ticket as an "A" waive and correct the equipment malfunction or error.	WAC 504-15-810
20	Various	Health and safety	The Director of Transportation Services, or designee, may waive the violation as an "A" waive.	WAC 504-15-810
21	Various	Inoperable vehicle	A Transportation Services supervisor may waive the first violation as an "A" waive if the patron reports the vehicle as inoperable prior to receiving the ticket.	WAC 504-15-810	Transportation Services allows a patron 24 hours to remove an inoperable vehicle parked in a permit zone. Transportation Services allows a patron one hour to remove an inoperable vehicle parked in a meter zone, pay facility, service zone, or timed area. A Transportation Services supervisor may allow a patron an extended time period to remove an inoperable vehicle.
1	#2 Overtime in a Time Zone	Vehicle is cited in a time zone	Transportation Services may waive the first violation as an "E" waive and educate the patron. Limited to one waive per individual.	WAC 504-15-810 WAC 504-15-210 (see subsections (2)(a) through (2)(f)
2	#2 Overtime in a Time Zone	Move In/Move Out	During the effective dates of the Move In/Move Out program, a Transportation Services supervisor level and above may waive a #2 violation for a parent or resident student as an "A" waive within 10 days of issuance.	WAC 504-15-810 WAC 504-15-210 (see subsections (2)(a) through (2)(f)	The goal of the Move In/Move Out parking program is to facilitate students moving in/out of residence halls.
4	#4 No Permit #5 No Permit for This Area	Vehicle is cited in a Housing or color zone lot, without a WSU parking permit or without the correct WSU parking permit for the area.	Transportation Services may waive the first violation only within 10 days of issuance as an "E" waive. Transportation Services educates the patron about the parking zones and requirements.	WAC 504-15-810 WAC 504-15-510	Transportation Services may allow this waive once every annual permit cycle.
5	#4 No Permit	Permit holder-- No permit associated with vehicle. .	If the permit holder produces a valid permit for the zone within 10 days of issuance of a violation, Transportation Services may waive the first violation as a "P" waive once every annual permit cycle.	WAC 504-15-810 WAC 504-15-510	Transportation Services typically allows this waive when a permit holder: •  Forgets to display a permit; •  Forgets to associate a plate with a virtual permit; and/or •  Brings a different car to campus.
6	#4 No Permit #5 No Permit for This Area	Vehicle is cited in hourly garages, surface lots, or street side parking without appropriate hourly permit.	Transportation Services may waive the first violation only within 10 days of issuance as an "E" waive. Transportation Services educates the patron about the use of the AMP Park app.	WAC 504-15-810 WAC 504-15-510
7	#4 No Permit #5 No Permit for This Area	Vehicle is cited in the Student Recreation Center Parking Lot without appropriate color zone or hourly permit.	Transportation Services may waive the first violation only within 10 days as an "E" waive. Transportation Services educates the patron about the use of the AMP Park app.	WAC 504-15-810 WAC 504-15-510
8	#4 No Permit #5 No Permit for This Area	Vehicle is cited in the Cougar Health Services Parking Lot without appropriate hourly permit.	Transportation Services may waive the first violation only within 10 days as an "E" waive. Transportation Services educates the patron about the use of the AMP Park app.	WAC 504-15-810 WAC 504-15-510
9	#4 No Permit #5 No Permit for This Area	Write In Permits	Transportation Services may write the date of violation on a "Write In" permit and waive the first violation only as a "P" waive within 10 days of issuance.	WAC 504-15-810 WAC 504-15-510
10	#10 Disability Zone	A valid state-issued individual with disabilities parking permit and a valid WSU Disability permit are required and are not displayed. (See Section 2.7.)	If the permit holder produces a valid state-issued individual with disabilities permit within 10 days of issuance of a violation, Transportation Services may waive the first violation within 10 days as a "P" waive once every annual permit cycle.	WAC 504-15-810 WAC 504-15-600
11	#15 No Mall Service Permit #17 No Service Permit	Permits which allow parking for service or mall service access, e.g., service, mall service, commercial, disability, departmental permits	If the permit holder produces a valid permit for the zone within 10 days of issuance of a violation, Transportation Services may waive the first violation as a "P" waive.  This waive is allowed for the first violation only. There is no reduction of fines for subsequent violations.	WAC 504-15-810 WAC 504-15-920	Transportation Services typically allows this waive when a permit holder either forgets to display a permit or brings a different car to campus.
3	#3 Improper Display	All	Transportation Services may waive a first violation within 10 days of issuance as an "E" waive. Transportation Services educates the patron regarding how to properly display the permit. The patron agrees to display the permit properly.	See WAC 504-15-520 for "display" methods. WAC 504-15-810	Transportation Services may allow this waive once every annual permit cycle.

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Revisions:  Mar. 2025 – moved from Executive Policy Manual (Rev. 640).