Business Policies and Procedures Manual
Chapter 80: Services
Academic Media and Technology Services
BPPM 80.13
For more information contact:
Campus Academic Media and Technology Department
Contents
1.0 Services
Each of the six campuses in the WSU system is responsible for the functions listed below. Campuses work collaboratively to ensure technological interoperability and uniformity of service as needed for a high-quality student experience.
Each campus provides the following services:
- Technical support personnel for troubleshooting various technologies, including those in classroom learning spaces.
- Faculty training and support for various learning spaces and media conversions.
- Coordination of assistive technologies.
- Videoconference/web conference (Zoom, Teams, etc.) education and training support.
- Learning management (Canvas) course design support and coordination.
- Lecture capture support (e.g., Panopto) and other video services (e.g., academic videography).
Other campus functions include:
- Event support
- Digital signage support
1.1 WSU Everett
Website – WSU Everett ITS Services Technical Support and Assistance |
Technical SupportE-mail Everett IT Support; telephone 425-405-1555. |
Scheduling for Academic UseTo schedule classrooms for academic use, contact the Everett Registrar’s Office; e-mail the Everett Registrar; telephone 425-405-1714. |
Scheduling for Nonacademic UseTo schedule classrooms for nonacademic use, contact the Everett Administration Office; e-mail Everett Room Rentals; telephone 425-405-1600. |
1.2 WSU Global
Website – WSU Learning Innovations |
Technical SupportGlobal Campus Support; e-mail Academic Outreach and Innovation; telephone 509-335-5044. |
SchedulingGlobal Campus Registrar; e-mail the Global Campus Registrar; telephone 800-222-4978. |
1.3 WSU Pullman
Website – WSU Learning Innovations |
Classroom/Technical SupportPullman Classroom Support; e-mail Academic Outreach and Innovation; telephone 509-335-5044. |
SchedulingFor scheduling classrooms for academic or nonacademic use, contact the Pullman Registrar’s Office; e-mail the Registrar; telephone 509-335-5346. |
1.4 WSU Spokane
Education TechnologyWebsite: WSU Spokane Educational Technology Spokane Classroom Support; e-mail Instructional Technology; telephone 509-368-6770. |
Technical SupportWebsite: WSU Spokane Technical Support Center Spokane Technical Support; e-mail Information Technology; telephone 509-358-7748. |
Scheduling – Campus Room DirectoryWebsite: WSU Spokane Campus Room Directory |
Scheduling for Academic UseWebsite: WSU Spokane Campus Room Scheduling For scheduling classrooms for academic use, contact: |
Scheduling for Nonacademic UseFor scheduling rooms for nonacademic use, e-mail Non-Academic Events; telephone 509-358-7536. |
Scheduling for Non-WSU EventsWebsite: WSU Spokane Communications For non-WSU events space requests; e-mail Non-WSU Events Space Requests; telephone 509-358-7504. |
1.5 WSU Tri-Cities
Technical SupportWebsite: WSU Tri-Cities Integrated Academic Technology Integrated Academic Technology (IAT) Helpdesk |
Scheduling for Academic UseFor scheduling classrooms for academic use, contact the Tri-Cities Registrar’s Office; e-mail the Tri-Cities Registrar; telephone 509-372-7351. |
Scheduling for Nonacademic UseSchedule classrooms for nonacademic use at WSU Tri-Cities Event and Meeting Space Request. |
1.6 WSU Vancouver
Technical SupportWebsite: WSU Vancouver Academic Services Information Technology (IT) Helpdesk; telephone 360-546-9770. Videoconference support; telephone 360-546-9033. |
Scheduling for Academic UseWebsite: WSU Vancouver Registrar’s Office For scheduling classrooms for academic use, contact the Vancouver Registrar’s Office; e-mail the Vancouver Registrar; telephone 360-546-9565. |
Scheduling for Nonacademic UseWebsite: WSU Vancouver Events Office For scheduling classrooms for nonacademic use, e-mail the Vancouver Events Office; telephone 360-546-9588. |
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Revisions: Jan. 2024 (Rev. 622); Dec. 2021 (Rev. 584); Feb. 2007 (Rev. 293); Nov. 2001 (Rev. 196); June 2001 (Rev. 187); Dec. 1999 (Rev. 153); Mar. 1987 (Rev. 66); Mar. 1985 – new policy (Rev. 59).