Business Policies and Procedures Manual

Academic Media and Technology Services

BPPM 80.13

For more information contact:
  Campus Academic Media and Technology Department


Services

Each of the six campuses in the WSU system is responsible for the functions listed below. Campuses work collaboratively to ensure technological interoperability and uniformity of service as needed for a high-quality student experience.

Each campus provides the following services:

  • Trouble ticket technical support personnel for various classroom learning spaces.
  • Faculty training and support for various learning spaces including media conversion and content creation.
  • Coordination of assistive technologies.
  • Classroom videoconference/web conference (Zoom, Teams, etc.) support.
     
    Non-academic videoconference/web conference (Zoom, Teams, etc.) support provided by ITS using the Crimson Service Desk.
  • Learning management (Canvas) course design support and coordination.
     
    Learning management (Canvas) administrative support is coordinated by ITS using the Crimson Service Desk.
  • Lecture capture support (e.g., Panopto, Kaltura) and other video services (e.g., academic videography).

Other campus functions include:

  • Event support
  • Digital signage support

WSU Everett

Website: WSU Everett ITS Services Technical Support and Assistance

Scheduling
Academic Use

For scheduling classrooms for academic use, contact the Everett Registrar’s Office; e-mail the Everett Registrar; telephone 425-405-1714.

Nonacademic Use

For scheduling classrooms for nonacademic use, contact the Everett Administration Office; e-mail Everett Room Rentals; telephone 425-405-1600.

WSU Global

Website: WSU Learning Innovations

Technical Support

Global Campus Support; e-mail Academic Outreach and Innovation; telephone 509-335-5044.

Scheduling

Global Campus Registrar; e-mail the Global Campus Registrar; telephone 800-222-4978.

WSU Pullman

Website: WSU Learning Innovations

Classroom/Technical Support

Pullman Classroom Support; e-mail Academic Outreach and Innovation; telephone 509-335-5044.

Scheduling

For scheduling classrooms for academic or nonacademic use, contact the Pullman Registrar’s Office; e-mail the Registrar; telephone 509-335-5346.

WSU Spokane

Education Technology

Website: WSU Spokane Educational Technology

Spokane Classroom Support; e-mail Instructional Technology; telephone 509-368-6770.

Technical Support

Website: WSU Spokane Technical Support Center

Spokane Technical Support; e-mail Information Technology; telephone 509-358-7748.

Scheduling
Campus Room Directory

Website: WSU Spokane Campus Room Directory

Academic Use

Website: WSU Spokane Campus Room Scheduling

For scheduling classrooms for academic use, contact:

Nonacademic Use

For scheduling rooms for nonacademic use, e-mail Non-Academic Events; telephone 509-358-7536.

Non-WSU Events

Website: WSU Spokane Communications

For non-WSU events space requests; e-mail Non-WSU Events Space Requests; telephone 509-358-7504.

WSU Tri-Cities

Technical Support

Website: WSU Tri-Cities Integrated Academic Technology

Integrated Academic Technology (IAT) Helpdesk; e-mail: Integrated Academic Technology; Zoom: wsu.zoom.us/j/5093727334.

Scheduling
Academic Use

For scheduling classrooms for academic use, contact the Tri-Cities Registrar’s Office; e-mail the Tri-Cities Registrar; telephone 509-372-7351.

Nonacademic Use

Schedule classrooms for nonacademic use at WSU Tri-Cities Event and Meeting Space Request.

WSU Vancouver

Technical Support

Website: WSU Vancouver Academic Services

Scheduling
Academic Use

Website: WSU Vancouver Regisrar’s Office

For scheduling classrooms for academic use, contact the Vancouver Registrar’s Office; e-mail the Vancouver Registrar; telephone 360-546-9565.

Nonacademic Use

Website: WSU Vancouver Events Office

For scheduling classrooms for nonacademic use, contact the Vancouver Events Office; e-mail the Events Office; telephone 360-546-9588.

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Revisions:  December 2021 (Rev. 584)