Business Policies and Procedures Manual
Academic Media and Technology Services
BPPM 80.13
For more information contact:
Campus Academic Media and Technology Department
Services
Each of the six campuses in the WSU system is responsible for the functions listed below. Campuses work collaboratively to ensure technological interoperability and uniformity of service as needed for a high-quality student experience.
Each campus provides the following services:
- Trouble ticket technical support personnel for various classroom learning spaces.
- Faculty training and support for various learning spaces including media conversion and content creation.
- Coordination of assistive technologies.
- Classroom videoconference/web conference (Zoom, Teams, etc.) support.
Non-academic videoconference/web conference (Zoom, Teams, etc.) support provided by ITS using the Crimson Service Desk. - Learning management (Canvas) course design support and coordination.
Learning management (Canvas) administrative support is coordinated by ITS using the Crimson Service Desk. - Lecture capture support (e.g., Panopto, Kaltura) and other video services (e.g., academic videography).
Other campus functions include:
- Event support
- Digital signage support
WSU Everett
Website: WSU Everett ITS Services Technical Support and Assistance
Scheduling
Academic Use
For scheduling classrooms for academic use, contact the Everett Registrar’s Office; e-mail the Everett Registrar; telephone 425-405-1714.
Nonacademic Use
For scheduling classrooms for nonacademic use, contact the Everett Administration Office; e-mail Everett Room Rentals; telephone 425-405-1600.
WSU Global
Website: WSU Learning Innovations
Technical Support
Global Campus Support; e-mail Academic Outreach and Innovation; telephone 509-335-5044.
Scheduling
Global Campus Registrar; e-mail the Global Campus Registrar; telephone 800-222-4978.
WSU Pullman
Website: WSU Learning Innovations
Classroom/Technical Support
Pullman Classroom Support; e-mail Academic Outreach and Innovation; telephone 509-335-5044.
Scheduling
For scheduling classrooms for academic or nonacademic use, contact the Pullman Registrar’s Office; e-mail the Registrar; telephone 509-335-5346.
WSU Spokane
Education Technology
Website: WSU Spokane Educational Technology
Spokane Classroom Support; e-mail Instructional Technology; telephone 509-368-6770.
Technical Support
Website: WSU Spokane Technical Support Center
Spokane Technical Support; e-mail Information Technology; telephone 509-358-7748.
Scheduling
Campus Room Directory
Website: WSU Spokane Campus Room Directory
Academic Use
Website: WSU Spokane Campus Room Scheduling
For scheduling classrooms for academic use, contact:
- Academic Events; e-mail Academic Events; telephone 509-368-6955.
- Spokane Registrar’s Office; e-mail the WSU Spokane Registrar; telephone 509-358-7530.
Nonacademic Use
For scheduling rooms for nonacademic use, e-mail Non-Academic Events; telephone 509-358-7536.
Non-WSU Events
Website: WSU Spokane Communications
For non-WSU events space requests; e-mail Non-WSU Events Space Requests; telephone 509-358-7504.
WSU Tri-Cities
Technical Support
Website: WSU Tri-Cities Integrated Academic Technology
Integrated Academic Technology (IAT) Helpdesk; e-mail: Integrated Academic Technology; Zoom: wsu.zoom.us/j/5093727334.
Scheduling
Academic Use
For scheduling classrooms for academic use, contact the Tri-Cities Registrar’s Office; e-mail the Tri-Cities Registrar; telephone 509-372-7351.
Nonacademic Use
Schedule classrooms for nonacademic use at WSU Tri-Cities Event and Meeting Space Request.
WSU Vancouver
Technical Support
Website: WSU Vancouver Academic Services
- Information Technology (IT) Helpdesk; telephone 360-546-9770.
- Videoconference support; telephone 360-546-9033.
Scheduling
Academic Use
Website: WSU Vancouver Regisrar’s Office
For scheduling classrooms for academic use, contact the Vancouver Registrar’s Office; e-mail the Vancouver Registrar; telephone 360-546-9565.
Nonacademic Use
Website: WSU Vancouver Events Office
For scheduling classrooms for nonacademic use, contact the Vancouver Events Office; e-mail the Events Office; telephone 360-546-9588.
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Revisions: Dec. 2021 (Rev. 584); Feb. 2007 (Rev. 293); Nov. 2001 (Rev. 196); June 2001 (Rev. 187); Dec. 1999 (Rev. 153); Mar. 1987 (Rev. 66); Mar. 1985 – new policy (Rev. 59).